This Privacy Policy explains our practices, defines our users’ (“you” or “your”) privacy options, and describes how your information is collected and used by Charlie Academy (“we,” “us,” “our,” or “Charlie Academy”).

By using the Charlie Academy website or any of our applications, products, services, features, tools, or resources, you agree to the terms of this Privacy Policy and our Terms of Use.

This Privacy Policy, along with our Terms of Use, governs your use of the Charlie Academy website at www.charlieacademy.org (“Site”), any mobile application we develop, and any information we may access through social media platforms such as Facebook, Instagram, LinkedIn or Twitter. For the purposes of this Privacy Policy, we will refer to all of these access points as the Charlie Academy system (“System”).

We reserve the right to modify this policy at our discretion and will mark new versions with a corresponding effective date. We recommend you visit the Site to review any changes in our practices. Your continued use of the System constitutes your agreement to our then-current Privacy Policy.

Our System may contain links to other websites. These websites may have privacy policies different than our Privacy Policy. The System may also contain certain social media icons or widgets. Although you can view the material we have linked to, you may have to create an individual account or register to use these third-party social media sites to use interactive features. Any interaction on social media websites is governed by the terms of use and privacy policy of the particular platform.

Collection of User Information

We may collect personal information from you through our System, or through any other digital or personal communication between you and the System. Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address. The System may also collect general information about your technology interface or preferences (such as the type of browser used or the files requested). Additionally, we may collect information regarding the websites you visit and other information, as described in this Privacy Policy.

The information we may collect includes, but may not be limited to:

• Your contact information to register to receive our newsletter and other company related updates, promotions and materials from us, such as your first name, last name, phone number, and email address;
• Where the account registration feature is available, your contact information to create a Charlie Academy account, such as your first name, last name, and email address;
• Information provided voluntarily by you concerning insights and feedback of Charlie Academy courses and programming;
• Information pertaining to the results of online assessments;
• Your transaction history relating to the use of our products and services;
• Information regarding your browser and other technical specifications required to use our Site;
• Cookies (small text files stored in your browser or on your hard drive) to allow our server to “recognize” you and to improve your experience; 
• Your IP address to measure our website traffic and to help provide a more personalized experience; and
• Finally, we may collect certain information from you when you make a donation, including your first name, last name, e-mail address, billing information, telephone number and mailing address.

Children Under the Age of 13

Our Site and System are not designed for children under the age of 13, and we do not knowingly collect information from any person under the age of 13. If we find any users under the age of 13, the user’s account will be purged from our System.

Use and Sharing of User Information

We collect information about you in order to provide you with services and products and also to collect information that is necessary for the System to work properly. We use information about our users for a variety of purposes related to our business, including but not limited to:

• Allowing you to create an account on the Site;
• To communicate information regarding your account, your student transcript, and other information related to your interaction with the courseware;
• Allowing you to receive information from us regarding Charlie Academy products or services;
• Tracking information about your visits to our Site or use of the System to allow us to provide better service;
• Using certain online preferences in the aggregate across all users to evaluate the System and develop additional products and services to offer;
• Sending or initiating direct marketing programs, such as newsletters or information about new products or services we are offering;
• Contacting you regarding an inquiry on the System that you have initiated;
• Using content from social media platforms where you discuss our products or use a hashtag related to our products;
• Providing information about your usage or preferences to our third-party vendors and providers; and
• Other purposes necessary to carry out our obligations under this Privacy Policy or our Terms of Use.

We may share information, in the aggregate, regarding your online browsing preferences to evaluate our products or allow third parties we work with to better serve our users. We will not share personally identifiable information in these instances, other than as described in this Privacy Policy.

We may provide user information to third-party service providers or venders such as Matrix, and Credly, for purposes of, including without limitation, providing aspects of our product and services to you, providing payment processing services, initiating direct marketing programs on our behalf, data tracking, maintenance or development of our System, development of online products and services or customer service or new product development, or other contracted promotional opportunities provided to our users. We will not share your information with third parties to directly market their products to you.

We may share your personal information with any subsidiaries, licensees, suppliers, distributors, affiliates, assigns, successors, or other related entities and their respective owners. We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal process to establish or exercise our legal rights or defend against legal claims or as otherwise required by law.

Business Transfers

We may also disclose your information to a third party as part of reorganization or a sale of the assets of Charlie Academy, or its subsidiaries or divisions. Any third party to which Charlie Academy transfers or sells the System or related assets will have the right to continue to use the personal and other information that you provide to us.

Behavioral Advertising

We may also use third-party vendors, such as Google Analytics, Google Tag Manager, and Facebook Pixel to advertise to our users online. These third-party vendors may display Charlie Academy product advertisements on other websites based on your internet usage. More specifically, these vendors use first-party cookies (such as the Google Analytic cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to the Site or another site affiliated with Charlie Academy products or services. Any information that these third parties collect via cookies is not linked to any personally identifiable information (name, address, email address, or phone number) we collect or you provide on the website. You can opt-out of Google Analytics for Display Advertising by using Google’s Ads Settings.

Protection of User Information

We maintain administrative, physical, and technical safeguards for all user information collected in our System.

Limitation of Information Collected

By providing information to us or using our System, you are consenting to our use of your data as outlined in this Privacy Policy.

While we work hard to use and disclose our users’ personal information only for the purposes identified above, you can choose not to provide personal information or can limit the personal information obtained by us as follows:

• You may have your contact information removed from our marketing lists to inform users of new or relevant products, services, and special offers by clicking on the unsubscribe link in any communication received from us, or by emailing us at support@charlieacademy.org;
• You may limit the collection of “cookies” through your browser settings. However, this may disable our ability to provide you with the most relevant products or information regarding the System; and
• You may limit the ability of Google Analytics to track your online activity, as outlined in the “Behavioral Advertising” section.

California Privacy Rights

California Civil Code § 1798.83 permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at support@charlieacademy.org. At this time, our servers do not respond to browsers’ Do Not Track settings.

Contact Us

For additional information pertaining to our Privacy Policy, please contact us at support@charlieacademy.org.

Effective: April 2018
Last Updated: August 2022